Delete your account or data

This page is for Tilozi, the visual routine app made by SuperServe. It explains how to delete your Tilozi account, or only some of your family's information, and what happens to it.

Delete your account

You can do this in either of two ways.

In the app (fastest)

1. Open Tilozi and go to the parent area (tap the lock in the corner and answer the grown-up question, or type your PIN).
2. Open Settings and choose Delete my account.
3. Type DELETE and confirm.

It takes effect straight away. The app then signs you out and clears everything it kept on that device.

Without the app

Email privacy@tilozi.app from the address you sign in with and ask us to delete your account. We reply to confirm it is you, then delete it within 30 days and tell you when it is done.

What is deleted

• If you set up the family, deleting your account deletes the whole family for everyone in it: every child's profile, routines, history, check-ins, rewards, notes, messages, calendar events, photos and voice recordings, consent records, and every invitation. Other grown-ups in the family lose access; their own accounts are not deleted.
• If you joined someone else's family, only your own account and membership are deleted. The family and its children stay with the person who set it up.
• Your sign-in email and account record, and any feedback notes you sent us.

What is kept

• Nothing about your child is kept after deletion.
• Subscriptions are held by Apple or Google, not by us. Deleting your account does not cancel one, so cancel it in your App Store or Google Play account. Apple and Google keep their own purchase records under their policies. Our record of whether the family is subscribed is deleted with the family.
• If you asked by email, we keep that email conversation only as long as we need it to show that we handled your request.

Delete some data and keep your account

You don't have to delete your account to remove information. From the parent area you can delete:

• A child: open the child's page and choose Delete child. This removes their routines, history, check-ins, rewards, photos and recordings.
• A routine: open the routine and choose Delete.
• A photo or voice recording: open the step, event or story it belongs to and remove it.
• A message in the family chat.

Each of these is deleted from our servers and from every family device the next time it syncs. You can also email privacy@tilozi.app to review, correct or delete your child's information; we act on requests within 30 days.

Before deleting, you can keep a copy for yourself: Settings → Your data → Take a copy. More about how we handle information is in our privacy policy.